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Terms & Conditions

Making A Purchase

All prices are currently listed only in GBP. 

All prices are inclusive of VAT at the current rates where applicable and are correct at the time of entering the information onto the system.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery of you order.

The payment charge is made at the point of the online payment being accepted. Our acceptance of an order takes place when the order is charged to your credit card, at which point the purchase contract will be made.

We accept, VISA and Mastercard All online credit and debit card payments are processed through PayPal.

All cheques are to be made out in pounds sterling. There will be no acceptance of any other currencies on any condition.


Cheques are to be made payable to ‘Trysor Jewellery Ltd’ with your name and address on reverse. Please allow up to 10 working days for your cheque to clear. After this time, we will dispatch your goods in the standard way.


Shipping And Handling

We aim to deliver all orders to the below destinations in the times shown below:

UK - 1-3 working days 

Please remember you can also track your order by logging into your account at any time.


Delivery Schedule

We aim to deliver all orders to the below destinations in the times shown below:

UK - 1-3 working days 

Please remember you can also track your order by logging into your account at any time.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is included in the product price. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


All our products come with a 12 month guarantee

Reaching Us

Please use the details on the Contact Us page

Privacy Policy

The only information collected from our web site is the information that is filled in by yourself on completion of a sale of an item(s) and possibly though any other correspondence generally by email. The information that is gathered is what allows us to send the products you have ordered to you. However, from time to time we may email you a newsletter or special offers to keep you up to date with any new services, products and offers that we are currently providing.The details you have provided us will remain confidential and not passed on to any third party.

c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

If in the unlikely event that you are not completely satisfied with your purchase it may be returned within 7 days of the date you received the order, unused and in original condition and packaging, for a complete refund (excluding shipping charges) or exchange (re-shipping charges apply). Trysor Jewellery Ltd will not refund products which have had seals broken or return postage or be held responsible for goods damaged or lost in the post. Your statutory rights are not affected.

NOTE: It is always best to send your package back in a manner that is trackable (e.g. Royal Mail Special Delivery). We cannot be held responsible for non-receipt of returns that cannot be tracked.

Refunds will only be made to the original payment card on receipt of a copy of the original sales receipt. Refunds apply to web orders only